COMPLIMENTARY SHIPPING ON ALL U.S. ORDERS

FAQ

Orders typically ship within 3-5 business days. Once you place an order, it cannot be modified or canceled. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order ships.

 

Please note we do not ship on weekends, holidays, or when the shop is closed.

 

We are unable to ship to PO box, APO, or FPO Addresses.

 

Shipping is complimentary on all U.S. orders.

 

All international orders are shipped delivery duties unpaid (DDU). Customs, duties, and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.

 

LOFE is not liable for any missing or stolen packages. Please ensure to make claims regarding a misplaced item with the shipping carrier.

If you are not completely satisfied with your purchase, you can return purchases within 7 days of delivery. We are unable to accept returns after this time frame. The returned item(s) must be in new, unworn condition with tags still attached, original packaging, and free of damage. A customer's initial shipping costs are nonrefundable, and returning merchandise is at your own expense.

 

Once item(s) are received and inspected, we will issue a refund for the returned item(s). Please allow 7-10 business days for the refund to reflect in your account. If an exchange is desirable, the customer will be required to initiate a refund request and purchase the desired item. We are not responsible for the risk of loss or damage during return shipment.

 

To initiate a return, contact support@lofe.us and include your order number and reason for a return request. Packages sent without first contacting us will not be accepted.